I ordered $7k in flooring on 2/26/21. It was delivered - unannounced - on 3/5/21. One of the two pallets had water damage and since I was not present to inspect when they dropped off I had to that night to process a return (3/5/21). Since that time, I have spent many, many hours on the phone attempting to get this return scheduled. Meanwhile, I have over $3400 in product sitting on a pallet at my front door. And since they cant credit our account until the return has been picked up, this affects our long term credit rating. Needless to say, this has been a nightmare of a process and I am definitely owed compensation for my time, effort and absolute headaches dealing with HD and its carriers. I will ask that a member of management contact me directly to finally end this situation. User's recommendation: Buyer beware!