We been having a back up issue in our basement..We called Mr Rooter..A gentleman came out ..Went down and put a camera and found a pipe was bad..Not to mention we had already been scammed before about installing a cleanout...Only to find out the cleanout was bad.(that was another company)..So the gentleman had quoted us the price and proceeded to tell us that this would stop our back up issue ..Mr Rotter stands behind there work. We was gaurteend no back ups ..Told us we would have to get the cleanout cleaned every 5 years..So we had the pipe replaced and the new cleanout installed..Told us we would have NO MORE BACK UP.Not even a year later went downstairs and there was a backup..The thing we were gaurteend no to have a problem with..Called Mr Rooter and they came out..They called the Restoration group out to clean up a mess that wasn't suppose to happen again.They cleaned the mess and power sprayed the line..but now your charging my insurance company $6, 000.00 to clean up a mess that your company admitted fault for. Not to mention some of the charges was never done.One we never ask for your Restoration company to come out..Your company did.All we wanted was to make the wrong right.Then tell us it would be covered under your insurance and the gaurteend would cover it..Now we get a bill for $6000.00 for your charges..That's bad customer service.. Thank you Tammy Curtis