Update by user Oct 30, 2019 Company admitted their error, and refunded me the total amount of the tickets and handling fee. Should receive refund on credit card in 3-5 days. Update by user Oct 30, 2019 The company is reimbursing me for the full amount of the tickets. Original review posted by user Oct 29, 2019 We purchased tickets on line, in good faith, for Fiddler on the Roof. Show is NEVER sold out anymore. We bought tickets for Friday 10.25, Row F. Seats were promptly confirmed. Did not object to the $20 per ticket service charge. email confirmation: Show name: Fiddler on the Roof (In Yiddish) Section: SE ORCHESTRACENTER F 108,SE ORCHESTRACENTER F 109 No. of guests: 2 Adult Seats: Orch AA 105 106 We arrived promplty at 7:30. No one was there from the Company. The employee showed up at 7:45. Got my tickets, opened them up, and saw that we did not get our seats as ordered and confirmed, but Row AA, the worst seats in the house. Need I say more. MY wife was hysterical and to make it worse, we could not get to anyone at the company nor could the employee. GREAT CUSTOMER SERVICE! WOW..can it get any worse. Received a voice mail at 7:55 from Support which said that row F was sold out. A little late wouldn't you say? Solution is simple, refund my credit card in total. After 4 calls to the company as follow up, never rec'd anything but I"M SORRY...no mention of a refund. Will never use this company again. Can't be trusted, poor customer service, weak organization, very amateur. Don't belong in NYC.... Next is my letter to Consumer Affairs office of NYC>