So the mission statement of GB is to put the needs of their clients first. Well, I had a very lazy, unhelpful, deceptive, unprofessional and sneaky employee by the name of Jami assigned to my case. First, it took her two months to calls, which only came after complaining to Jetty about not getting back no reply. Then she claimed she had to talk to maintenance, then property manager.She promised to call that first week in January, 2019.Again, she never called back. And in between last year, 2018 till January when she does call once or twice, she'll hang up before I could take the call. Her excuse, the phone never rang.So I sent her a very shrewd email week of 2/18/19, where she defended her actions and was going to let me know her decision, one way or the other. Well, I advised her to send an email because she has never been a straight forward person. She calls, today, 2/22/19, that my claim was denied based on some clause in my rental policy. She never made any attempt to request pictures or send anyone out or ask..All her decision making was from the comfort of her office. Personal belongings are protected and because she was a very dishonest person from the beginning, I want this whole claim investigated. If not, I will file a lawsuit against both GB and Jetty.