I used to work for the retention*/costumer service department back in 2014 and I totally agree with you. This is a ripoff... although it's a pretty nice service. Too bad, as I said before, it's a ripoff. *This is just a copy paste from a post I did back in 2014* Alright, I hope this helps someone, some way or another. When you call S.A. to cancel your membership, you will be reminded of the benefits you have. Once they "pitch" that benefit, interrupt them (be polite, please. I know this is tough). They will acknowledge you, but they will pitch one more benefit, or they will offer you a cheaper membership, offer you coupons, whatever. That's how it works. Then you can cancel... or, if you are convinced and interested for online shopping, you can keep the membership. Hey, it's up to you. Anyway, if you cancel, call back 10 minutes later and make sure they cancelled your membership. There's occasions the agent who assisted you doesn't cancel your membership, just to keep their level of retention or just to keep a bonus. Also, make sure they give you a cancellation code. The cancellation codes for S.A. usually start with the letter 'S'. Great Fun's first cancel letter begins with 'Z'. Not sure for Travelers tho. NOTE: Cancelling you membership for S.A. won't cancel any other memberships such as Travelers Advantage, Great Fun, and some other sister companies that S.A. has that I don't remember. PROTIP: If you want to cancel very quickly, just call, make sure they have your membership on their screen. Once they have your membership on their screen, tell them to cancel, wait a couple of seconds, maybe half minute, and hang up. Call a couple of minutes later and make sure your membership was cancelled. I'd like to add that us agents are only authorized to give out a maximum of 4 months of refund and, if you have more than 5 monthly charges (which I hope not), you'll be transferred to support. If they tell you that you are not eligible for a refund ask a couple of more times until they say they will talk to their supervisor or something. I don't know how Support manages the refund thing, so don't ask me (sorry). Refunds take up to a maximum of 7 business days or 2 billing statements to be credited back to your account. And I understand that you would be boiling with anger when you call us because hey, you just asked for another service a $100 gift card! Heck, I'd be pissed too! but most of us are just honest people working for a paycheck, that actually care for the costumer, so please, if you have a membership for us, be polite. I hope I didn't sound rude, I just really want to help out. *Retention is the department that will try to convince you to try out your membership. In other words, they'll try to make you keep the membership. Man, I wish this company was more honest. I mean, this service is pretty good for the people who shop online and do a bit of shopping in person, but it's just sad that the company lures people into this.