1 Jan, 2018 → by ClaimboUser936527
refusing to exchange my ankle boots

1

I have recently bought ankle boots from Aldo. I am a long-time customer. On Sunday I went into the store and was making a decision on which pair to boots to buy. One of the store employees stated that the leather will stretch out because I stated it was hurting on top. She said I can buy them walk around in my house and if I don't like them to come back and exchange them or get the other pair that I was choosing between. So I did that I walked in my house for 30-45min in them. I realized that they hurt my upper leg and it went purple. I came back 3 days later and they refused to exchange my boot to another one that cost more. They stated that it looks like you wore them outside but I didn't I followed the advice that was given to me. To keep in mind it was the last pair and it was taken off the shelf. The employee said that why didn't you return them if they looked like that at the dole of the boots. I was not able to come. What made me more frustrated is that they sold me a pair of boots that I was not able to exchange. I understand the return policy because My family and I always purchase expensive shoes sandals and bags from there. I am disappointed because now I have a 140 dollar pair of boots that I can't wear nor exchange. A friend of mine said I should contact the head office and ask them for help. If I do not get an answer I will never shop there and tell my friends and family members that there better services else where. Anyways thank you for your understanding
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