I tried to cancel tickets due to a snow storm, even the theater was closed. After 2 hours on line waiting for chat, and 5 emails with a rep called Ashley I still have no decent response. I call and get hold of a rep that stated "Ashley" never followed up so she calls the theater and confirms that they were closed (what difference does it make over a few lousy dollars??!!! I initiated my refund PRIOR to the movie starting time anyway). Then she tells me yes the theater was closed and no you didn't use your ticket but you have to wait for CORPORATE to get back to you!!! I ask for the fandango supervisor as she tells me Ashley has to follow up. WTH? I am disgusted with this company and never heard of such bull and all this running around to get my money back.