I booked via Cabtransfers for New Years Eve, the day before I received a message from Eastwood Travel who stated the vehicle had broken down and so he could not collect us at the time required. He did say he could pick us up earlier however being NYE this was not acceptable. There was no help from Cabtransfers and no other options explored from them to assist us. So we had no option but to drive. However since then I am still waiting for my deposit of £70 to be returned. I have emailed and telephoned Amy on numerous occasions requesting my refund I now get told it is with her Manager but no monies has been returned to me. I have even asked the company they were sending to help me. As he was thankful that we were so understanding as his vehicle had broken down and not our fault at all. I do not see any option now but to go through the small claims court. I would never recommend using this service.