6 Sep, 2020 → by ClaimboUser827658
Refund Clarification
2
Update by user Sep 08, 2020 he case or story with Frontier has developed poorly, since they are an inconsiderate and inflexible airline with the situation of the global pandemic (COVID-19) Other airlines with whom we had reservations have been kind and reviewed their cancellation policies, because they care about taking care of their customers. Update by user Sep 06, 2020 They are also not considered with the global situation of the pandemic because they do not help to maintain or extend the time of use of credits. They do not understand that it has NOT been neglect, only that it is not possible to travel due to COVIDWe had also bought tickets with Sothwest, American Airlines and Spirit Airlines and EVERYONE was kind extending dates of use of credits or making refunds.... But Frontier was Not Original review posted by user Sep 06, 2020 We live in Colombia and with the COVID pandemic, airports and borders were closed, so we had to cancel the reservation we had with Frontier to fly in April. The airline responded that the amount paid was returning $ 113 to the VISA credit card and the balance of $ 75 was left in credits (see attached email). When we did not find that refund on our card, we called Frontier and the agent who attended confirmed that there was a record in their system of having made that payment but did not have the respective support. We have already checked the Credit Card again and our bank says they have no record of that transaction; we request you send us evidence of such a transaction for this value because there is no for March, nor April, nor until today ... nothing! That is why we write to you requesting the support of that transaction to confirm with the bank; but apparently the person who answers our request, is not understanding and believed that we are requesting the refund only until this now or..... Frontier does not want to acknowledge the offer you already offered us by email (attached) when you confirmed the cancellation User's recommendation: be very careful because Frontier does not fulfill what is offered.