1 Jan, 2018 → by ClaimboUser861896
rebooking of my international ticket
2
On Dec 29th 2016 I booked an international ticket (booking reference 3UI7SX) using webjet.com of the total cost USD 993.25. Due to some unavoidable reason I cancelled my ticket as per terms and conditions of webjet.com. As per terms and conditions of webjet I could rebook the ticket before Dec 29th 2017 with the deduction of USD 325 (200 Airline change fee+ 125 webjet charge) plus fare difference. On 16th July 2017 I requested to rebook the ticket of travel date Aug 8th for the same route and on same passenger name. On 18th July 2017 I got email from webjet to agree to pay USD 622.75 if I have to rebook the ticket. I agreed and completed formalities for them to proceed further. Suddenly I got one more surprising email stated that “We are sorry but in the meantime the fare had increased” and now I have to pay 1324.91 USD if I have to rebook the same ticket. However the price of new ticket on the webjet site itself was around 1136 USD. Now funny condition was, if I rebook using my old credit (993.25-325.00) then I would pay 1324.91 USD more. And If I freshly book the same ticket from webjet only then I would get in 1136 USD only. I had discussion with customer care several time, how a normal person can pay more than the current ticket value although he is using his old credit as well. The last time i had a conversation with the customer care representative, they mentioned that the airline has tagged me as a no-show despite of me cancelling the ticket several months ago and this condition is being used as a pretext to not refund me my amount. Even I asked them to refund after their genuine deduction but they are not ready to refund a single penny, webjet owes me 668.25USD That was looking very unfair to me and finally I booked a fresh ticket from other provider. I have enclosed all email conversation and today’s ticket price in a word file for reference. Thanks & Regards Dinesh Tiwari