1 Jan, 2018 → by ClaimboUser861896
rebooking of my international ticket

2

On Dec 29th 2016 I booked an international ticket (booking reference 3UI7SX) using webjet.com of the total cost USD 993.25. Due to some unavoidable reason I cancelled my ticket as per terms and conditions of webjet.com. As per terms and conditions of webjet I could rebook the ticket before Dec 29th 2017 with the deduction of USD 325 (200 Airline change fee+ 125 webjet charge) plus fare difference. On 16th July 2017 I requested to rebook the ticket of travel date Aug 8th for the same route and on same passenger name. On 18th July 2017 I got email from webjet to agree to pay USD 622.75 if I have to rebook the ticket. I agreed and completed formalities for them to proceed further. Suddenly I got one more surprising email stated that “We are sorry but in the meantime the fare had increased” and now I have to pay 1324.91 USD if I have to rebook the same ticket. However the price of new ticket on the webjet site itself was around 1136 USD. Now funny condition was, if I rebook using my old credit (993.25-325.00) then I would pay 1324.91 USD more. And If I freshly book the same ticket from webjet only then I would get in 1136 USD only. I had discussion with customer care several time, how a normal person can pay more than the current ticket value although he is using his old credit as well. The last time i had a conversation with the customer care representative, they mentioned that the airline has tagged me as a no-show despite of me cancelling the ticket several months ago and this condition is being used as a pretext to not refund me my amount. Even I asked them to refund after their genuine deduction but they are not ready to refund a single penny, webjet owes me 668.25USD That was looking very unfair to me and finally I booked a fresh ticket from other provider. I have enclosed all email conversation and today’s ticket price in a word file for reference. Thanks & Regards Dinesh Tiwari
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Webjet Marketing North America you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.