I hired this company in August of 2018. I wouldn't say I am unhappy with their services, because it was a longshot for them to get the information I was seeking. However, they NEVER provided ANY feedback unless I reached out to them! And whenever I asked for an update, I was provided a short response with no details, i.e. info about what methods were tried, etc. Now that nearly 3 months have passed, I asked if I would be receiving any type of written final report. Their reply: "Your email responses are what you get." It would have been nice to know what "methods" they tried, so that I can know what other options may be available to me (with another company). My advice: Shop around before you hire ECI, do some research. I did not.