My name is Katie Banks. I am writing regarding service at Elk Grove Kis 8480 Laguna Elk Grove Dr. Elk Grove Ca. 95757. I purchased my car in 2005. I have always taken my car to the Elk Grove dealership. On my last two visits, there were several problems. The main issue is that the technicians are unable to determine to to repair my car. I was told by my count nota the person Akaash Niakar that the technicians are accustomed to working on new model cars. Because of this, I am inconvienced by having to wait longer for repairs. On December 4 I brought my car in to check the brakes. I did not receive my car back until December 12. On December 15, the car stopped me. Due to many problems on their end. My bill was reduced. I took it back to Kia. again yesterday. Akaash Niakar stated that they cannot duplicate the problem and it will take time due to my car being an older model. He also stated that this a new problem and I would have to pay for the repair. I do not feel that I should have to pay. I only had the car 3 days and another problem has occurred. I am reaching out to you for assistance to resolve the issue and provide me with customer service that everyone deserves.