8 Jul, 2019 → by ClaimboUser521588
power in the units, and outside contractor. harassing customers.

1

I have been a extra space Storage customer for going on a year now and I recently have had some issues with not even extra space Storage employees but a painting crew that extra space hired to paint the Thornton Colorado store so our facility has had fpower it, for the first six seven months I have rented the unit for that reason every unit had power "lighting"but a few months now we haven't had any power ? no power at all and at night it is extremely hard to see in the units and maneuver your stuff ..I cracked my head open almost requiring stitchs trying to get to something in my unit! And because there was no light, I then started running an extension cord to an outside outlet on the building next month to mine ..have been harassed by two painters who said they had permission from corporate that if anybody was plugged into those outlets that they could talk your customers like crap, treat them like crap, and "belittle" them and that's exactly what they did!!! this painting crew is less than professional by painting things on the concrete wall referring to their co-workers as "gay" their ATTIUTUDE, rudeness, and aggressivness to be threatening and not to mention how they should not be able to touch or abuse. My personal things! I felt this to be extremely disrespectfuI, and that as an long time good paying customer of extra space Storage for almost year now, I would be shown a lot more courteousness respect and care for the safety me and the people who use my unit, If I wasn't abusing that outlet I would be a little more understanding? But sense only wanted see inside my unit so it ain't so much a hazard or dangerous? I'm not quite sure how much extra space Storage is concerned with their customers safety but I'm pretty sure that I believe it would be up on a priority list for a facility like extra space...I spend a lot of time at my unit, I work out of my unit, and these painters that are not extra space Storage employees basically told me what I can and can't do at my storage unit I feel like if there were power like there was and should be for safety reasons especially in this very dark spot of Thornton Colorado that trying to get some light on your stuff being able to get to your stuff would definitely be a big concern for extra space Storage but I guess the manager there doesn't seem to think, so we're being judged. comments made about why I'm at my unit, what I do at my unit, and that I should not be quote "hanging out" at my unit I feel as if I paid the money that is the rent for my unit I should be able to spend as much time as needed I should be able to not be harassed and I should feel safe I don't know but I know we heavily relied on extra space Storage for the last 10 11 months now, paid our bills with you guys, haven't been late, we are a very good customer and recently we are getting treated like crap! I just felt that corporate should understand that they have two painters going around claiming that they have permission from corporate offices to touch people's stuff pretty much bully them and tell them what they can and cannot do at their storage unit ? mention what your customers can, and cannot do? If it's my stuff and I'm paying my bills with you guys I feel that I'm allowed to spend as much time in there as I want! I pay two hundred bucks a month? Hopefully corporate will see that this is an issue and inappropriate thank you for your time and I hope to see your appreciation.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Extra Space Storage you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.