25 August 2021. At 08:00 The vehicle was brought in 08:00 to check the CD Player that was not selecting CDs. I was screened by security. One of the workers sprayed the car with sanitizer and took control of my vehicle. I also told the Car Wash Manager that he must just check for some debris on the back seat. I waited in the visitor's lounge as I had made arrangements that I will be sitting in the visitors' lounge with my Wifi, whilst I wait for my vehicle as there was no drop-off facility. At 11:30 the Vashie "Service Adviser" advised me that my vehicle was moved from where I had parked it and was in the wash bay where it was discovered that the vehicle was not booked in at 08:00. She gave me some forms to fill in and sign without checking the vehicle as well as the authority to wash the vehicle. At 13:00 I asked her how far they have gone with my vehicle. She told me that it was waiting to go on the ramp. However, I noticed that my vehicle was already on the ramp. I told her not to give the Customer feedback without facts. She was not happy. At 14:31 I was approached by the Cliffy Govender "Service Manager" and he gave me my car Key and informed me that the: - Service Adviser does not want to interact with me; - CD Player needs to be replaced; - the Dealership will contact me when the CD Player arrives from Germany in approximately 15 days. - I thanked him. At approximately 14:53 I went to my vehicle parked near the Service Bay to put my bags in the boot. I noticed that the boot was not vacuumed. I accepted this. As I was walking to the drivers' side I noticed that the vehicle was not washed. I then heard a man screaming behind a car bonnet in the service bay. Everyone ran in his direction. I did not see any First Aid Kits being used. A few minutes later the man walked to the Service Main Office across the floor holding his hand. I looked for the Cliffy on the Service floor and told him about the washing of my vehicle. He was rude as usual. He informed me that my vehicle was not washed???? as it was not booked in initially??? - He does not know the history of the case! - He is making decisions without knowing the case! - He does not know how to treat customers, as a result of this and previous observation! - Inform of all he told me that he has had a problem with me previously and that he previously told me not to bring my vehicle to his dealership again. - there was no process followed when I booked my vehicle in! - the was not First Aid process followed when the Employee was "injured". I am aware that Washing is a Guest Service. But, read above. What if my vehicle was stolen or damaged between 08:00 - 11:00? Very poor Customer Service again!!! I know that they will not send me the Customer Survey again. I will bring the vehicle back to Barons as I live approximately 2 Km away. I am now going to await part 2 when my CD arrives...