1. This location closed early during the weekends and holidays (sometimes early as i pm). My mother's gym open at later hours. Lucille Roberts' competition actually cares about their customers. 2. I enjoy their zumba and kickboxing clubs. Sadly, it is not enough to renew my membership. Their classes are crowded like Times Square during New Year. You have to fight for a space. The ladies (I used that term loosely) attend two classes and monopolized up the best spots. In past classes, I had one rude lady moved my weights and my concentration broken due to people showing up late. 3. Their basement is a dump. They moved all the treadmills downstairs with the 1980s equipment. They want to make it twice as crowed! Sometimes the ladies (I used that term loosely) would leave their garbage on the equipment. If you want to talk about bathrooms, I have a few horror stories. One day, I found used paper on the seat and that person forgets to flush the toilet. I made a vow never to use their bathrooms again. 4. Let's talk about security-I had stuff stolen. When I report it, they rolled their eyes and promised to keep it an eye for it. When I asked for a free replacement card, they recommend that I have to called their customer service line and wait for two weeks. It's not about the money. If I lost the card at home, I wouldn't have no problem with paying the fine. There are no cameras inside. 5. All of their customer service reps are devoid of people skills. If you tried to cancel your membership, they will treat you like enemy number one. I was the brunt of their excellent customer service hotline (lots of sarcasm on my part). They were uncompassionate and said that there is no way to get out of my two-year membership. I learned that there is a termination fee. Hahahha, customers have to pay more money for a corporation that threats them like dog poop. These people don't known the basics of customer service. You don't want to leave a putrid taste in your customers' mouths. Words would spread. Those are the five reasons why I want out. I have been a member since 2005 and I need to get rid of the putrid taste that these people left in my mouth.