After paying PODS to house my articles since October 2011 for $270 a month, I discovered the company will has no policy (in fact the rep- Jason seemed to relish informing me) that they would charge me an entire additional month rent on top of the $107 drop off and pick up charge although because I was asking for delivery the day account would be billed. I indicated that since PODS has made in excess of $5, 400, they might create a policy which allows flexibility in the last payment if it is within a certain timeframe. Jason indicated I was moving somewhere where that flexibility was not applicable. I hadn't realized there was discrimination based on geographical location. Then, after indicating I would let them store my stuff until I ran out the full month of May and part of June, I asked for a confirmation of delivery and was told by Jason that this massive company which can produce confirmation information for payments, doesn't produce confirmations for delivery dates. You just have to check the website. I found the rep, Jason, easily irritated with my questions. I find the policy of inflexibility about delivery dates and costs to be a bad business policy. I find the fact that their system, which can produce confirmations for payments and contracts but now for drop off and deliveries, incredulous in today's society. And nor could the rep., Jason send me an e-mail to confirm he and I even had this conversation. Just check the website, were the only instructions he would give. DON'T believe the hype. The hassle of getting your articles back isn't worth the bad business decisions and arrogant company reps. I don't even know what condition my articles will be in when I get them back. Support businesses with costumer oriented business practices-leave PODS alone.