We ordered a spa cover after numerous emails with Kyle. It should have been our first clue that they refuse to communicate by phone. All of our calls went unanswered and when we did send emails, we received snotty answers in return. Kyle certainly has no problem talking down to his customers. What we had agreed upon, which was a 5 inch foam cover, magically became 4 inches because they couldn't produce as originally quoted. While we did agree to the change, the cover took way longer to produce than the 2 weeks we were told. We finally received our cover over a month later. When it did arrive, there wasn't enough velcro to secure one piece to another. Once again, we contacted the company and received a smart *** answer, no apologies for the inconvenience, and a few pieces of velcro in the mail to fix our cover. The velcro pieces were very small and weren't nearly enough to fix the issue and the company refuses to correct it properly. I highly recommend looking elsewhere if you need a replacement cover! The customer service here is poor at best and you'll save yourself a lot of headache. From what I've read on other reviews, it may not even hold up either.