Ordered and received ok. Offered at $149.00 with money back, thirty day promo. First attempt, toast. Took 4 minutes! Second attempt, fries. 8 minutes still not done. 3rd attempt frozen fried fish sticks. Mushy and warm, not desirable at all. Control button emblems wore off. Called numerous times to return and refund. Pressed one for "English". Rep spoke Spanish and some English translation. Kept referring to his "superiors" for return and refund. Did not acknowledge the detailed email I sent. Wanted to know who, what, where, etc. I ordered it. Said it was a gift from my wife. Wanted her name and CC info. I did not have CC info. Said he could not help and told me to have her call during business hours. She called next day and more English/Spanish confusion. Rep said his Superior would let her know about refund, return shipping expense and restocking fee in 48 hours. Still waiting! hhhhh have her call. User's recommendation: Do not use this company until the Superiors take ownership and communicate.