15 Jul, 2019 → by ClaimboUser844581
plus size striped smocked top

2

I purchased the Plus Size Smocked Top and later happen to read product reviews that mentioned that the yellow sticking came out after washing. I loved the top so decided to give it a try anyway. I wore the shirt one time and realized that the stitching was coming out even though I had not even washed it yet. I took the top to the Norwell (Queen Anne Corner) Dressbarn where I ultimately decided to return it due to the stitching defect. The Manager at the store was VERY rude and mentioned she would take the return "this time" but that I should have returned online. I ordered the top from that store to be shipped to my address. She also insulted me by stating that because I didn't wash the top (I didn't want to further damage the top) it would be a health violation. I said if the product is damaged why would she be trying to re-sell it to someone else? I realize in retail that stores don't want to take losses by having to damage out products ordered online but your Managers should be trained to provide better customer service than this! BTW I have bought made items at your store but will not be buying anymore. I will not do business with people who value the bottom line more than the customers.
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