23 Jul, 2021 → by ClaimboUser975099
Phone support

3

I contacted Endurance to get additional coverage for my Mazda3. The representative selected a 6 year plan that would cost $3, 219. They said that there would be an initial payment of $194.63 and 36 monthly payments of $92.17. I told the rep that the total of those payments is $3, 512.75. They told me that the $3, 512.75 price is the retail price and that they were giving me a $300 discount. They said that they can give me whatever price they want. I asked what I need to do to get the discount. They then quoted me a higher monthly price with yet even higher total cost. I told them I'm not interested and to remove my number from their system. If you're a representative selling a policy and your total price doesn't match the sum of the payments, that's a problem. When the customer points out multiple times that those numbers don't match but the representive doesn't agree that they don't match, that's also a problem. It seems to me that either this rep is incompetant or dishonest. Either is bad but based on their sales tactics I'm guessing that they are dishonest. They said that they were giving me a reduced price but then changed the subject when I pointed out the problem with their numbers. Also they refused to send me the estimate via email. I can't recommend working with this company.
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