A personal item had the item description on the outer package prominently printed for all to see. I thought that was obvious it would be done more discreetly. I can't find any contact information on their website so I cannot see an official response. I've been ordering from this site over the past few years without trouble but I think this is important and would rather have shared it with them first but as it stands now I cannot reach them so I decided to find a place to vent.