I have sent money - 2 different transactions. I do this every month . Every now and again they withhold funds for no discernable reason. This time around they have asked me to verify the ID of the recipient, after I had already sent the money! the recipient of coz lives thousands of miles away in another country! I can verify my own ID no problem beggars belief why the recipient surely cannot verify their own ID at point of service. WR has then held the payment and so far have said i cannot cancel it as it is under review. I have gone ahead and cancelled it in my account but they will take 24hrs to APPROVE cancellation request. Disgusting. My recipients do not have the means or sophistication to take pictures of their IDs and send them as their reps were saying can easily be done. WR do not marginalise the communities you purport to serve.