I had to call Kulula 3 times today, because of 1) A payment they have not deducted from my credit card in June and 2) Because of a change on a booking. For every single call it took Kulula between 15 and 21 minutes before a call centre agent answered the phone. AND THE SERVICE WAS PATHETIC - they sent me back to my bank twice about the payment I already confirmed to be through my bank account. I might add too that they ran a special last week and their servers were not properly, if at all responding for most of the day, with the result that I missed out on the specials (I was online from 06h15 that morning).