UPS informed me twice of delivery date twice, both times nothing. They updated the system to say the parcel was in customs. I inquired into what was happening after two weeks, was ignored. I called several times it's impossible to speak to a human. Twitter was better as they replied, but didn't listen. The standard response was, "someone from our local team will contact you." They never did. My parcel is now three weeks missing, UPS didn't haven't replied to me. Twitter UPS team fob me off with repeat statements of "someone will be in touch" I have emailed the CEO as I'm really at a loss and don't know what else to do! I feel like a nuisance asking them to deliver my parcel.