Just having a horrible experience dealing with laptopsdirec.co.uk. Paid for a new laptop but received something looking like refurbished. The case of the laptop has dents, scratches (or something looking like scratches) and something sticky, like a glue on the sides of the laptop. The original protective film has been already removed and put back with dust particles and air bubbles trapped under it. No CD-Roms, no chance to recover in case of Operating System failure. All wrapping plastic bugs, clearly has been used somewhere else. And generally you can see that the item was re wrapped. As usual in these cases, customer service is rubbish and never come back and only warning that you'll need to pay for everything. Luckily I have done some pictures and have all order details perhaps will need to go to the court. People, avoid laptopsdirect.co.uk