27 Jan, 2021 → by ClaimboUser105576
Paid flights during COVID I’m wanting to change my layover state they want to charge another $1,000.00 and I’ve paid $1481.00 already.
*SOLVED

1

I purchased two tickets for four flights for my husband and myself. To fly from Port Macquarie on the mid north coast non hot spot via Sydney ( layover 1x night) which is now a hot spot again, then fly to Cairns QLD. But since this booking was made we realise we cannot stopover in Sydney as we would have to quarantine for two weeks. All airlines are being very good in waivering their fees and changes charges. Which is great. But because I booked through a bloody offshore company eg Jetabroad I cannot get any help from Qantas at all. And they say they would not charge me anything if I booked direct in Australia with a reputable company. So my original price I paid was $1481.00 and to change just 1 layover from Sydney to Brisbane they want to charge me $987.00. Which is supposed to be made up of Jetabroads fees of $185.00 each and the rest is they say fees and change charges from Qantas!, how can that be ? When Qantas say they are lying and overcharging for their own good. They don't care about us the people disrupted by the hassle and three weeks before we are due to go on our holiday. Shame on them. Please help as I cannot afford to give them anymore money. The price as of now as I write this is $1110.00 for same flights different city layover, big difference in money. I'm just very disappointed and hope you can help me.
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