I ordered a necklace of Dolls Kill, the first purchase I made on the site, and the package wasnt arriving although I had ordered it on the 26th of November. I inquired through Dolls Kills email and they got back to me very quickly informing me my package would be arriving due to carrier issues. I asked for a refund and they quickly responded providing me a full refund. Great service and great communication, just a shame about the necklace! User's recommendation: I recommend this website as it has some amazing ‘out there’ clothing that I adore. Just a shame my Necklace never got to me.