I placed an order with Erin Condren for a LifePlanner. The total was $82.08, which was more than I normally would pay, but I really wanted this planner. Well, the next day when I looked at my credit card charges I noticed they had charged me $92.88. I did the online chat and was told that I was charged $92.88 because the coupon code I used was for new customers only. I explained that the code worked when I placed the order and didn't say anything about "new customers only." When I hit "submit order" I was agreeing to pay $82.08, not $92.88. The person I was corresponding with never apologized or tried to resolve the matter. She stated that when they noticed that it was the same email address from a previous order, they removed the $10 off coupon code. What? Are you kidding me? That doesn't even seem legal! If a customer agrees to pay one amount, how the heck does the company get to change the amount and remove a coupon code once the order has been placed? Unbelievable!! I told the customer service representative to cancel my order. So, over $10 Erin Condren lost a customer. I will not be doing business with them ever again. I was basically drooling over this planner, and couldn't wait for it to arrive in the mail. The only bright side to this is that I noticed the overcharge the day after I placed the order. I'm pretty sure if I had already received the planner they would not have given me a refund, or would have put me through *** trying to return the thing. Erin Condren needs to invest some of her money from the sell of these expensive planners into training customer services representatives.