Pimlico Plumbers was called to repair a boiler that had a build up of dirt internally. Their plumber spent 3.30 hours at the flat and was unable to identify the very simple solution, i.e. to clean the boiler ! This is a very common, very simple issue, that was resolved in 1h40 minutes by a normal plumber that charges the market rate, which is half the Pimlico Plumbers rate. Despite Pimlico Plumbers then charged only 2 out of the 3.5 hours, we still can't understand why he did not quite simply used that time to fix the issue as any plumber. The Pimlico Plumbers require full payment in advance but the office is still failing to justify the 2 hours and also why their plumber could not even propose the correct solution at the outrageous rates they ask. A total waste of money and time.