I have a 5 yr maintenance contract with Orangutan Home Services to service my AC and heating units 2 times per year. The units are old and I generally expect some type of part replacement. Today (09/04/2015) they came to do my annual summer maintenance (they didn't call me for the winter maintenance...). The Tech showed up roughly 1 hour late and went about checking and testing AC components. About 30 minutes into the testing he told me the contacts on my AC were bad. Understanding that these types of things wear out I asked how much to replace them? He said 2 units would be $360. I kind of blew a gasket but calmed down knowing that stuff does get old. I went ahead and approved the replacement. After he left, I checked the price of the part and it was $21.52 from the original manufacturer what means I paid over $300 dollars for labor. I think this is obscene! I looked at a few YouTube videos and these components are very easy to replace provided you follow the instructions. After the contacts were replaced he also told me a capacitor needed to be replace for the price of $99.00. The part original part only costs $7.50. I don't mind paying for this type of service but I hate to get Screwed which is how I feel. There should be some type of regulation on this type of practice