I used this company for a move from the Denver area to Colorado Springs. I was billed hidden fees that were not revealed. This company billed me for driving to my distant location, and did not reveal this fee when I inquired on the phone. They use confusing phrases like 'door to door' to hide the hidden charges. They refuse to refund these fees. Their web site advertises that they serve lots of cities. What they really do, is to drive to your distant location, and then bill you for the drive time - by the hour! In short, they acquired my business under false pretenses. I've filed a formal complaint against them with the CO attorney general.