I ordered presents for Christmas on December 3rd. It is December 19th and they're still not here. We are leaving Dec 21st and not only won't have these to take with me as gifts but now I'm going to have to trust they're not stolen off my porch. I've contacted customer service several times. I will attach the response below. I was extremely frustrated because I had a time sensitive gift and Ella Mae over nighted me a replacement (not what i ordered mind you), then said it cost her $40+. When the envelope says $17.75. This is after I said I would pay for overnighting. She brought up twice how much she paid to over night this to me. Again here it is Dec 19th and no presents to take with me out of town. I was super excited this year that gifts I was giving were going to a good cause. Next year I will find a better organization.