I ordered Qty 10, 1 metre Chain Holder Quad Cones - Red ( ref SDJAT070040600). Greenside said that they sent me an e-mail giving me an alternative part no. I did not receive this e-mail. As I didn't respond they sent me the alternative item instead which is no good. I telephoned the customer services to complain but they said we wouldn't be able to send the cones back but offered an attachment instead to go on the top. I asked my customer if this would be ok, but he said no. I have tried a few times to send these cones back but they refuse. If I order these items which I have paid for on my companies credit card, surely I should be entitled to send them back free of charge if they are not what I specified in the first place.