I ordered a treadmill online from smooth fitness.ca on January 24, 2013. I received an email from Smooth Fitness confirming my order with a tracking number to track the order online within 1-2 business day. After 3 days, the tracking number was not working so I emailed the customer service and asked why the tracking number was not working. No one replied to my email so I sent another email and requested to cancel my order. Next day, Ed from Smooth Fitness called me to reassure that everything was in order and that I should be able to track the order online on February 1 and I should receive the treadmill within 2-3 weeks. I still could not track the order after 2 days so I called the customer service on Feb 5th and talked to Teresa who told me the order was cancelled because there was additional $200 for shipping to Canada which the Smooth Fitness did not want to pay. I thought that was the end of deal so I made other arrangements with a local company to purchase a treadmill. A week later, I received another email from Smooth Fitness that the order was just approved and will be shipped in the next 7-10 days. I called the customer service and talked to Teresa who again reassured me that the order was cancelled and she would talk to their warehouse to make sure they are not shipping the treadmill. 10 minutes later, I got a phone call from Ed (Smooth Fitness general manager?) that they had decided to pay for the additional cost of shipping and the treadmill will be shipped in the next 7-10 days. I told him that I had made other arrangements and purchased a treadmill from another company but he insisted that they were going to send it any way. At this time, they charged my credit card for the order which was cancelled 10 days earlier. I contacted Ed again on Feb 19 to ask why they charged me for a cancelled order but he totally denied that the order was cancelled. He advised me not to dispute the order as it would cost me more. He said the cheapest way would be to pay for the shipping cost (both ways) plus 20% restocking fee which will come up to the cost of treadmill. I guess this is the way this company is making money by forcing you to pay the shipping cost plus %20 restocking fees. What a scam! Do not purchase anything from this company. This is a fraud business.