I bought a Wristlet/purse to hold a Mobile phone and cash/cads for my Dughters Christmas just past. The Zip broke off purse and could no longer be used, as per your web page which states to send e-mail and return item to Big Red Group, which I did around 10th Jan. I did not send with a tracking number unfortunately. I have since had e-mails back from Alex R stating nothing can be done as no tracking number. I am not asking for money back, My daughter would just like a new wristlet. I am not trying to pull a fast one and get something for free. This is genuine faulty item. I have spent money, returned the item and have nothing to show for any of it. So far I am not happy with the customer care from your company, and will take this as far as I can. I hope someone can help me please, please. Please can you reply to pamela.[protected]@yahoo.com