open road bmw service if you want to be treated rudely, arrogantly if you want an incompetent service if you want to be ripped off open road bmw service is for you i wish you all luck you'll need it they charged me $3,000 for the engine maintenance, nothing particularly damaged, no accident, no major issues only problem was that I'm a woman with obviously no knowledge about car or about engine so I was literally -- conned in paying $2,000 more than needed so, the real story is that after paying $3,000 for car maintenance I was not able to pass MV inspection!!! I paid $2,000 for the useless, unnecessary work but real small issues they left unchecked. And yes, my car has 100,000 miles; gee is that such a big problem for bmw?