When I first purchased the Ooma phone the speech quality both sending and receiving was acceptable. After the trial period and after I did not purchase any additional services, things began to go downhill. People on receiving end began to complain about speech breaking up. It has continued to deteriorate to the point that it is unusable. Calling customer support is no help. They say that they can hear me just fine and there is nothing they can do. That was about all I could understand as the customer rep spoke with a foreign accent. She said some other things but I could not understand her even after asking her to slow down and speak slowly. After that I just hung up in frustration.