Utilebill called approved and paid Sevice plus work started on 1st call in Dec 2019 on our Combi Boiler System NTI 85168 with holding tank & pressure and have not completed servicing unit but have no further approval from your company to work needed. This HVAC agreement was through Ontario Home Services which is no longer available to contact any service through them only a service called Hwisel which wants to cost us a service agreement??? and cant help. We need help and direction to able to have a rental serviced for our brother who is ill with dementia and has NO HEAT!. The furnace itself has been red-tagged by the last serviceman Service plus sent out as the unit was never installed correctly their # is [protected] ask for Sandy or Robin they have tried to help us but can't continue until further service is approved by you as you were 1st to contact to them. Please help or direct us to proper channels with contact #S, please.. Nightmare still installed Jan 2018 Allen Webb