On September 22, 2018, I placed an order for 24 pumpkin cookies to be delivered to my daughter at Wittenberg University in Springfield, OH. They are her favorite. I waited 2 weeks and they never arrived. I called about the order #: W00875238204238 in which I received a confirmation via email. I was on the line for 40 minutes and did not receive any solution. I was told she would call me back. I received no call. I made a second call and the customer service representative was very rude and told me I would receive a call within 24-48 hours. I waited 72 hours and received no call. I called a third time and talked with another individual. After 15-20 minutes on the line, she said the order did not go to processing; therefore, it was not filled. I received an "I'm sorry". I asked her what she could do for me and she said she would email me a $20 voucher. I received nothing. My email is matt.[protected]@att.net. I will not order from Cheryl's cookies again regardless of how well my daughter likes them. It is not worth the hassle.