I bought a lancer tactical multi mission carbine from them two years ago. I was really happy when I received it because it took a week or two to get here, and I took it out shooting, and it stopped working the day I received it. I contacted airsoft mega store, and finally they got back to me after a few days and not answered phone calls, and I had to ship it all the way back to them to get it fixed. Overall pretty poor customer service, I had to wait for days to hear back from them, and they didn't answer the phone when I called. Then it took them weeks to fix the gun and ship it back. I had to pay $20 to get my new gun fixed... :(