Dear Sirs, We have been asked if our problem was solved. So hereby I give you my answer: I complained twice about the horrible customer service when I opened my account and was planning future investments at Citibank (18995 Biscayne Boulevard, Aventura –FL). Nothing changed on these first two attempts. However, as I received once again the request for feedback, I want to inform you that there was a substantial change in your service. Your employee, Constanza Abadia, always treated us the best way possible. Unfortunately, when we began our relationship with your bank there was not enough time for what we needed. Now, in January, when we went back to the above mentioned branch, with our Citibank account, everything changed for the better with all the attention received from Mrs. Abadia. We sought her services almost every day, looking for information and clarifications so that we could get a CitiBank Advantage credit card. She was always very nice, considerate, thoughtful and helped us very much (and still is until the present date). She was always very patient with us and able to help us find a solution to our problems. She showed great professionalism and I believe she would be a great manager someday. She should be an example to all employees. The customers would appreciate it for sure. I tried to speak with Mr. Marcelo (Vice President) and Mrs. Marlene, but they refused to talk to me. Mrs. Abadia then called an investment manager from another branch to talk to us. We met Mr. Roberto Torres, Wealth Management Financial Advisor, who would open an investment account for us. We now have in our account $150,000.00 (still waiting for the account to be active. This should be faster and more practical so that invested money wouldn’t be idle for so long). Mrs. Claudia, your branch manager, didn’t improve her services so much. This is very upsetting. That and the fact that we were first treated badly by some of the high rank employees. We hope this changes in the future for other clients. Sincerely yours, Henrique Lindenbojm