I spoke with Jasmine Fleming in the Hudson, Ohio office in December of 2010 and I told her I had been trying to cancel my advertising in the Houston Texas Sugarland/Katy directory for over a year. She assured me that she would get to the bottom of the situation and she herself would call me back. I called back and spoke to another rep who told me that nothing had been done on my account and they are still charging me for services that I do not want! I really want this to end. I have been dealing with this for too long and I am sick of it. I will NEVER do business with this company again. When I spoke to Jasmine Fleming, she told me she would take care of this and I wouldn't have to worry about it anymore. Well here I am stuck with these fruadulent charges and nobody that can help me. Oh, and I'm still waiting on Jasmine to call me back, almost two months later!!!