I have been calling day in and day out for the past 3 weeks trying to get my childcare auth done. I wait hours on end just to get hung up on. I work full time. Do not have time to go down and deal with this. Why should I have to wait 2-4 hours on hold just to be hung up on. When I call a different line they just tell me I'll be transferred to the authorization dept. I don't understand that for hours on end they just are constantly getting calls but can't ever answer mine. This is ridiculous. I'm ready to report to the BBB. You guys are suppose to answer calls and handle them in a timely fashion. Im not understanding why Im wasting hours of my work day ob a damn hold line. I am furious!