I ordered tea from Celestial Seasonings on 1/16/08. I was told that the tea was on backorder. Shortly afterwards, I got an e-mail saying that the tea was scheduled to be shipped, via Federal Express ground, on 1/18/08. I received an order number as well as a Fed. Exp. tracking number. According to the tracking number, my package was in Romeoville, IL on 1/19/08. The package hasn't moved since then. Three times I've tried to contact Customer Service via the website, and got no response. I called the phone number on the website just to have a woman say it was wrong. She gave me the correct number and transferred me there. Nobody answered. When I tried to call the "correct" number, I got a message that it was invalid. I want my tea or my money. A decent explanation and apology would be nice too. Don't order anything online from Celestial Seasonings.