I have ordered simple replacement clips for my valance. They ask for the payment upfront in the form of the check only. They cash the check and than good luck in getting your item. On very rare occasions you catch the guy mistakenly answering the phone, he has no idea what is going on with your order, promising to investigate, and that is the end of it. No other contact or info on your order is provided. The link to check the status of your order is a bogus, garbage "error" page. Beware of ordering anything through this company, period.