I have been trying for over two weeks to get a Garbage Disposal Repaired or Replaced to no avail. I have phoned in multiple requests, emailed the request and put the request in online, all to no response. The only thing they have done is to send a form to complete that is not user friendly, it would not print and was not fillable. I had to separately put all the information onto a Word Document and submit it. Since that time I have not heard back from the company. I do make a daily call to the person that is supposed to be handling the claim and leave her a voicemail which she never returns. Very frustrating company to work with! A garbage disposal is a simple appliance, I don't think I would want to try to get an air conditioner repaired by this company. I have heard that they have a difficult time getting a contractor to work for them since they are just as difficult getting payment from. Truly frustrated and ready to attempt cancelling my policy! User's recommendation: Beware!