Here is my time line dealing with ACN. Signed up. Charged $40.00 Three days later home phone is dead. Not a problem you would think but our cell phones don't work at home. Waited a week then tried to follow up with ACN. No service, no solutions. Charged another $40.00 Over three weeks without phone service and no visible effort to solve the issues, I finally pulled the plug and attempted to re-install service with Century Link. They could not give us our old phone number, one we've had for almost 20 years because ACN had it. This action motivated ACN to charge me an additional $70.00. ACN would not release our old phone number for another three weeks. My wife had given them our credit card # and I was unaware that they were making these charges. Cancelled the credit card. Made many attempts to get my phone number released but was given the run-around and many promises that "someone" would call back. ACN then started a process that involved sending a technician out to our home to re-wire it. They would leave messages to this point but would not leave contact or operator information that would allow us to tell them to hold. After this first call about the technician I placed a note on our telephone d-mark box and put a padlock on it. I was informed that the technician had come to the house and performed the work...??? Waiting for the collector to come calling on this last charge as I'm sure it involved another un-solicited deduction from our now closed credit card. Almost six weeks later finally got dial tone at our house. About $150.00 One cancelled credit card. No phone service for six weeks. Many hours on hold, many more getting the run-around. ACN is a fraud. Don't use it. Don't sell it. Don't touch it. I am currently trying to get my money back through complaints to BBB but so far ACN will not respond to BBB. Small claims? Working on it. Joe Shaw, Seattle