Do NOT use this company! They are shady as it gets! This is truly an honest review. First this is a broker, this company makes arrangements with movers, so, youre paying extra for a middle man that you do not need. The customer service is wonderful before you make your down payment, then its all down hill from there. No one comes to your house to do an inventory, they just go over a list of things and ask you what you have in each room. In my case the problem ended up being my queen bed (which they ask, what size bed do you have? (Thats all) And my 15 medium plastic totes and 4 large plastic totes. Be advised that what anyone else would think is a medium tote, their hired movers said were large totes (they were 28 inches Long by 18 inches wide and 18inches deep) a shoe box is considered a small tote and a tote half the size e of my medium tote is what they consider large. My bed, is a queen size platform bed with 4 drawers. 2 on each side, but all that was asked durIng my inventory phone call was what size bed do you have? Because my plastic totes were now considered large and extra Large and my bed was much more difficult to take apart than a normal bed frame , I was told I needed to pay the movers $1600.00 extra over and above the $2900.00 I was quoted when they arrived at my door (with NO one hour ahead phone call). What choice did I have? It was Thursday and I was starting my new job Monday. They also charged me $75.00 to walk up 4 additional steps(1 flight is 8 steps not 12).My move was a 9.5 hour drive, and because I had to stay and clean , I left the next day for my new destination, so the moving company so kindly gave me free storage for the night and all I had to do was call and let them know when I was ready for my stuff. I told them, I will be there the following evening and they could deliver Saturday morning . But because its the Saturday before Christmas (and once they now had possession of my belongings) they couldnt make that 9.5 hour drive until after New Years, and despite what they verbally told me, the contract, in small print said they had 7-21 days to deliver my stuff 9.5 hours away. Long story short, I received my stuff 2 weeks later. The two guys who delivered it were very kind and hard working, buT, the guys who originally loaded my stuff (and took my bed apart which cost me an additional $1500.00) lost all of the screws to my bed, so the delivery guys could not put my bed back together for me (as promised in the contract). I had to spend an additional $40.00 for a new hardware kit from the bed manufacturer and put the bed back together my self. I caught their customer service people in lies, I could go on and on..... The only saving grace I had was nothing was broken (because I did all of the packing myself) and aside from losing the screws to my bed, I did receive all of my belongings. $4100.00 (up from $2500.00 at the last minute) for a 9.5 hour move for a very lightly furnished 2 bedroom apartment (one person lives in), is sickening. Sickening! Theres more to this this story but its just too much to keep writing about. Trust me, I am a professional and educated person, trust me when I tell you, do NOT USE THIS COMPANY!