Last evening I went to take my everyday shower. Have been unable to, because the apartment remains cold. On this afternoon, Tuesdady, seventeen December 2019 I was unable to get into the internet. Have not been able to get into the internet since this past afternoon. Made repeated telephone calls, but received no answer. One telephone number I called said it was not his responsibility. Someone must be responsible. Kindly correct this problem. My email address is [protected]@yahoo.com Please email me. Very truly yours, Robert B. Stynes