Misleading website, it says they have free returns for Australian orders! Said everything except that they only offer shop credit, which is misleading. But it's not like it's a free return. I thought I could try on dresses, if they didn't fit send them back to save money, like any normal online shop they give refunds, but not this one. I tried to contact customer service and make a comment that I paid via paypal, can't I get a refund this way as it's still my money? The girl who emailed me sent me the same message twice instead of giving me a normal reply.
When the dresses arrived they didn't fit me, they were loose everywhere except my chest, I decided to return them because the dresses I had chosen were too small in my chest area. Also the material was horrible cheap, it looks much better in the pictures. I tried to explain that I won't use this credit if I know the dresses won't fit me, I've already tried their sizes but no, we're sorry but no, that's the answer.
5 Apr, 2022 → by Damita
No free returns on the online shop and no help at all!!!
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